Clear rules, secure bookings, and trusted trip management.
This page brings together the Bid to Ride registration rules, bidding and commission terms, and customer ride policies in a single modern screen.
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Driver & Vehicle Owner Terms
Registration, documents, eligibility
Driver & Agent Bidding Terms
Commission, pricing, payment
Customer Ride Terms
Booking, refunds, no-show policy
Important Note
The uploaded document contains policy and terms content. This page uses that content directly in the same design language as your login/forgot/reset screens.
Section 01
Driver & Vehicle Owner Registration Terms & Conditions
Covers registration requirements, required documents, eligibility, responsibilities, and approval or suspension conditions.
1. Registration
- Drivers and vehicle owners must provide accurate and complete personal information.
- Vehicle owners must submit a signed letter specifying the bank account for trip payments.
2. Required Documents
- Valid Driving License
- Vehicle Registration (Book copy)
- Valid Vehicle Insurance
- Driver / Owner Photograph
- Vehicle Photos (Front / Back / Interior)
- Bank Account Confirmation Letter
3. Driver Eligibility
- Driver must be legally authorized to operate the vehicle.
- Vehicle must be in good working condition.
- All documents must be valid and up to date.
4. Agent Registration (If Applicable)
- Agents must provide accurate personal information.
- Must submit a bank account letter for commission payments.
- Required documents must be valid.
5. Responsibilities
- Provide safe and professional service.
- Arrive on time for trips.
- Follow the accepted bid price.
- Maintain vehicle cleanliness and safety.
- Communicate clearly with customers.
6. Account Approval & Suspension
- BidtoRide reserves the right to approve or reject any account.
- Accounts may be permanently blocked for fake or incomplete documents.
- Accounts may be suspended due to no-show incidents, submission of fake documents, customer complaints, unsafe driving, or policy violations.
Section 02
Driver & Agent Commission / Bidding Terms
Explains how bidding works, what the bid must include, platform commission, and how payments are settled.
1. Driver Bid Price
- Drivers must submit their final expected amount as the bid price.
2. Price Must Include
- Fuel
- Tolls
- Parking
- Driver expenses
- Vehicle costs
- Route & return costs
- All expenses must be calculated before placing the bid.
3. Platform Commission & Customer Price
- BidtoRide adds a 10% platform fee automatically.
- Customer sees total price (Bid + Commission).
- Driver receives the original bid amount.
Example
4. After Bid Acceptance
- Price cannot be changed.
- No extra payments allowed.
- Trip must be completed as agreed.
- Violations may result in warning, suspension, or permanent ban.
5. Agent Commission
- Bank details must be submitted via letter.
- Commission paid automatically.
- Must follow same bidding rules.
6. Payment
- Customer pays full amount via payment gateway.
- Commission already included in price.
- Driver payment is transferred to provided bank account.
Section 03
Customer Ride Terms & Conditions
Covers ride creation, driver selection, payment, confirmation, cancellation, refunds, no-show handling, and platform responsibility.
1. Create Ride
- Pickup, Drop, Date, Time.
- Vehicle type (optional).
- Notes.
2. Driver Selection
- Drivers bid.
- Customer selects.
- Driver assigned.
3. Price & Payment
- Total price shown.
- Full payment required.
- Booking confirmed after payment.
4. Booking Confirmation
- Auto confirmation.
- Driver notified.
- Details shared.
5. Cancellation & Refund Policy
Cancellation Policy
- Customer Cancellation (Before 24 Hours): 20% will be charged from total bid.
- Customer Cancellation (Within 24 Hours): Full amount will be charged.
- Customers are allowed to cancel before 24 hours of trip start time under above conditions.
Refund Policy
- Refunds will be processed within 15 working days.
6. No-Show Policy
- Driver No-Show → Full refund or replacement driver.
- Customer No-Show → Full amount charged.
7. Platform Role
- BidtoRide connects customers with independent drivers.
- Drivers are responsible for safety and trip completion.
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